Privacy policy
General
We at any2any GmbH are committed to protecting your privacy. This Privacy Policy applies to both our Websites (app.any2any.co and any2any.co) and our Cloud Service (the Cloud Service), including our associated mobile applications (Mobile Apps) owned and controlled by any2any.When you use the Cloud Service, we may collect and store general, non-identifiable information about pages accessed, usage of Service features, geographic location, the device you are using, an anonymized version of your IP address and the address of web sites that refer you to the Service. We also store your email address and UserID that you choose when you register for an account. We may use this information to protect us and our users from spam, viruses, identity theft, illegal or harmful activities, as well as to understand how people use the Service, which features work and which don’t, and to help us develop and improve the Service. We may create anonymous records by excluding personally identifiable information (such as your name) from records. We may collect information from you, so as to refine and enhance the services we can offer to you. We will only collect this data with your consent.
Privacy Policy
This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or the Cloud Service.We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification, or if you use to the Cloud Service, through the any2any app.While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically. We will also keep prior versions of this Privacy Policy in an archive for your review. If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at support@any2any.co or by mail to any2any GmbH, Schubertstrasse 13, 85622 Feldkirchen, Germany.
1. Use of the Cloud Service by any2any
Our online Clouds Service allows users to register and use our services. These services include inviting other users and visitors. The information added to the Cloud Service either by users themselves or when a Cloud Service user adds the information, is stored and managed on our service providers' servers. This information is then used to contact visitors or facilitate bookings by the Cloud Service user.
Use by Our Customers
Our customers use the Cloud Service to invite Visitors, allow access to their Property, bookings or manage Property information. Any2any does not control the content the customer provides or the types of information that our customers may choose to collect or manage using the Cloud Service. That information belongs to them and is used, disclosed and protected by them according to their privacy policies and is not subject to this Privacy Policy. Any2any processes our customers' information as they direct and in accordance with our agreements with our customers, and we store it on our service providers' servers, but we do not have control over its collection or management. Our agreements with our customers prohibit us from using that information, except as necessary to provide and improve the Cloud Service, as permitted by this Privacy Policy, and as required by law. We have no direct relationship with individuals who provide Personal Information to our customers. Any2any acknowledges that you have the right to access your Personal Information. Our customers control and are responsible for correcting, deleting or updating information they have collected from you using the Cloud Service. If requested to remove data, we will respond within a reasonable timeframe. We may work with our customers to help them provide notice to their visitors about their data collection, processing and usage. Our agreements with our customers prohibit them from using the Cloud Service to collect, manage, or process Sensitive Information. We are not responsible for our customers' use of information they collect on the Cloud Service.Any2any collects information under the direction of its customers and has no direct relationship with the individuals whose Personal Information it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customer that use our Cloud Service, please contact the customer that you interact with directly. We may transfer Personal Information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.
"Sensitive Information"
This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver's license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.
2. Information We Collect
General
We will do our best to resist baseless legal requests to access information. However, we may disclose User’s information or content to satisfy a law, regulation, legal process, governmental request or governmental order. Our policy is to give you advance notice if we are required to release your information unless by law we are prohibited from or advised against doing so. If we think that by disclosing your information may prevent serious harm to us, to you, or to anyone else for that matter, we may do so without notifying you. Finally, we may disclose your information if we believe it is necessary to detect, prevent, or otherwise address safety, fraud, or security concerns related to the Service.
When You Visit our Websites
You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites or register for the Cloud Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.
When You Use our Mobile Application
In addition to information we collect on our Websites, when you use our Mobile Apps or Web App we may also collect your city location, device model and version, device identifier (or “UDID”), OS version, and your any2any Cloud Service credentials.We send push and email notifications on certain events (for example: if your visitor arrives). If you no longer wish to receive such communications, you may turn them off at the device level for push notifications and notification settings within the app.
"Personal Information"
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers. Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Navigation Information" section below. Except for this, we do not collect Sensitive Information from you.
Log Files
When you use our services our view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by any2any for the operation of the Cloud Service, to maintain quality of the Cloud Service, and to provide general statistics regarding use of the any2any Website.
Information About Children
The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16 If you believe that we have collected information about a child under 16, please contact us at support@any2any.co, so that we may delete the information.
3. How We Use Information We Collect
General
We do not make money from selling advertising through the Software Service, serving ads to you, or selling information about you to third parties, including advertisers, data brokers, search engines, or anyone else. We may share your information, including personal information, with third parties under several circumstances, including (1) if you tell us it is OK to do so (2) if there is a need to do so to comply with applicable law or legal obligations (3) if we contract with a third party service provider to offer services for our users — for example, with a credit card processing company if you decide to buy something through the Service
Compliance with Our Privacy Policy
We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Cloud Services are obligated through our agreements with them to comply with this Privacy Policy.
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:
- improve your browsing experience by personalizing the Websites and to improve the Cloud Service
- send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements
- meet legal requirements
- to provide the Cloud Service (which may include the detection, prevention and resolution of security and technical issues)
- to respond to customer support requests; and
- otherwise to fulfil the obligations under the any2any Customer Terms of Service.
- improve your browsing experience by personalizing the Websites and to improve the Cloud Service
- send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements
- meet legal requirements
- to provide the Cloud Service (which may include the detection, prevention and resolution of security and technical issues)
- to respond to customer support requests; and
- otherwise to fulfil the obligations under the any2any Customer Terms of Service.
Legal basis for processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area ("EEA"), any2any GmbH is the data controller of your personal information. For questions regarding this Privacy Policy we can be contacted at support@any2any.co.Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Use of Navigational Information
We use Navigational Information to operate and improve the Websites and the Cloud Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information within our Apps.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures. We additionally use a variety of industry-standard security technologies and procedures designed to help protect your information from unauthorized access, use, or disclosure. Despite these measures, you should know that we cannot fully eliminate security risks associated with information and mistakes may happen. You can access or change your personal profile and contact information or delete your account through our personal settings. If you choose to delete or deactivate the account, you can no longer retrieve the content or reactivate the account, and we cannot do so for you. Also, your username may become available for another person to use.
OpenStreetMap and CartoDB
We integrate the maps of the service "OpenStreetMap" (https://www.openstreetmap.de), which are offered on the basis of the Open Data Commons Open Database License (ODbL) by the OpenStreetMap Foundation (OSMF). As far as we know, OpenStreetMap will only use the user's data for the purpose of displaying the map functions and temporarily storing the selected settings. This data may include in particular the IP addresses and location data of users, which, however, may not be collected without their consent (as a rule within the framework of the settings of their mobile devices). We also use base maps provided by CartoDB. The data can be processed in the USA. For more information, please see the OpenStreetMap Privacy Policy and CartoDB Privacy Policy
External Websites
Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
Retention of Personal Information
How long we keep information we collect about you depends on the type of information. as described in further detail below.After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Cloud Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements). When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in "To Unsubscribe from Our Communications" below. If you provide information to our customers as part of their use of the Cloud Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Cloud Service, then we will provide customer with access to all information stored for the customer by the Cloud Service, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Cloud Service.
4. How we Share Information we Collect
Service Providers
We employ other companies and people to provide services to visitors to our Websites, our customers, and users of the Cloud Service and may need to share your information with them to provide information, products or services to you.We also share only the absolute necessary amount of data.In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by any2any on the Websites and the Cloud Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
5. Cookies and Similar Technologies
Cookies
Any2any uses so called Session-Cookies if you login to the cloud service. Otherwise no cookies are used.
6. How to Access & Control Your Personal Data
Reviewing, Correcting and Removing Your Personal Information
You have the following data protection rights:
- You can request access, correction, updates or deletion of your personal information.
- You can object to processing of your personal information, ask us to restrict processing
of your personal information or request portability of your personal information.
- If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information.
- To exercise any of these rights, please contact us at support@any2any.co or by mail to any2any GmbH, Schubertstrasse 13, 85622 Feldkirchen, Germany.
We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
You have the following data protection rights:
- You can request access, correction, updates or deletion of your personal information.
- You can object to processing of your personal information, ask us to restrict processing
of your personal information or request portability of your personal information.
- If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information.
- To exercise any of these rights, please contact us at support@any2any.co or by mail to any2any GmbH, Schubertstrasse 13, 85622 Feldkirchen, Germany.
We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.